I watched with interest the ‘tweet that went wrong’ saga for our Junior Minister of Foreign Affairs Shri Shashi Tharoor. How an innocent TWEET led to knives being drawn out. As the call for his head became louder, the media incessantly reported the views of his party members, opposition, and all and sundry who had a point of view - and as Indians we have a point of view on anything - so there was a lot of content to fill pages, airtime! To top it all his OSD added fuel to fire by “tweeting” on behalf of his boss! It finally ended after several days with a glum Mr. Tharoor emerging from a meeting with the Party President Smt. Sonia Gandhi. I was reminded of a picture of him and Mrs Gandhi in an animated conversation at the Prime Minister’s Iftaar Party in the Indian Express. It looked as if as he was getting ‘gyaan’ from her!

So, how did a tweet about a phrase that we use so commonly to describe economy travel go wrong? How did a person who was Undersecretary of Communication at the United Nations get his own communication wrong? A person who has spent his Click to Read More

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Back after a bit of radio silence as I was snowed under work. My colleagues thought I had a nice holiday at Cannes so they thought that we better put him to work and make him earn his pay! So, I am back.

Came across this research report from several sources at the same time. My colleague Charu Kohli sent it to me. Then I also got to the link from The Holmes Report and this just further confirms what I have been saying for a long time. Public Relations will become irrelevant in the communication mix if it fails to embrace the new online reality. The sources of ‘information and influence’ are shifting and the ‘age of conversation’ is upon us. Public Relations is best placed to as it is seen to be the champion of transparent and credible conversations with organizations stakeholders! At least that’s what it is meant to be!! All the more so, as trust is broken by companies repeatedly and consumers, employees, investors, media increasingly Click to Read More

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