February 16th, 2009Could we please learn from 9.11?
“The only way to get a good reputation is to endeavour to be what you want others to see”
-Socrates
As the gruesome tale of terror was unleashed on Mumbai on 26/11, lives were lost, innocent citizens, foreigners and soldiers. The shocked nation watched spellbound the media broadcasting this story non-stop, breaking news almost by the minute and one exclusive to match the other.
What followed this tragedy was not unexpected, a collective expression of anguish and anger by the common citizens against their own elected representatives, who had failed them and were seen as being completely out-of-touch with the mood of the nation.
It’s without doubt a failure of the government but were the crisis managers inadequately prepared to handle the media spotlight and its subsequent and on-going scrutiny of their actions.
Are there any lessons to be learnt? I believe the manner in 9.11 catastrophe was handled could teach us a few things in crisis management and communication?
Tragic and catastrophic events almost always come unbidden and often Click to Read More
