I was recently invited by OWW consulting , a leading CSR consulting firm in Malaysia, to speak at their CSR conference in Kaula Lumpur. It was a very impressive conference with many experts presenting their views. And listening to them all I could think of was the fact that I had so much more to learn.
Incidentally, I was the only speaker from the world of public relations or what they called reputation management – the link between CSR and Corporate Reputation. I took my cue from this brief and made a case which could have got me into a lot of trouble with my hosts!
I made a case that CSR as we know it is dead or dying and a new avtaar is emerging. My hosts were generous and kind and here I am sharing with you the contents of my argument. Hope you enjoy it and share your views after thinking it over.
CSR is only a three letter label today
For far too long, Corporate Social Responsibility (CSR) has stood for nice-to-have initiatives that round off a hard-nosed Click to Read More
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I watched with interest the ‘tweet that went wrong’ saga for our Junior Minister of Foreign Affairs Shri Shashi Tharoor. How an innocent TWEET led to knives being drawn out. As the call for his head became louder, the media incessantly reported the views of his party members, opposition, and all and sundry who had a point of view - and as Indians we have a point of view on anything - so there was a lot of content to fill pages, airtime! To top it all his OSD added fuel to fire by “tweeting” on behalf of his boss! It finally ended after several days with a glum Mr. Tharoor emerging from a meeting with the Party President Smt. Sonia Gandhi. I was reminded of a picture of him and Mrs Gandhi in an animated conversation at the Prime Minister’s Iftaar Party in the Indian Express. It looked as if as he was getting ‘gyaan’ from her!
So, how did a tweet about a phrase that we use so commonly to describe economy travel go wrong? How did a person who was Undersecretary of Communication at the United Nations get his own communication wrong? A person who has spent his Click to Read More
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I have been watching with great interest the Jet Airways saga and, being a frequent flier with the airline, I feel ’sad’ to see the reputation of India’s one time favourite airline take such a beating!
It started with the ill fated buy of Sahara that gave them bad press. Then the fiasco of summarily sacking staff en masse, which played out in the national media and ended with a late night announcement on television by the Chairman taking his children back into the airline. And now the ‘mass sick leave’ taken by their pilots stranding 13,000 passengers across the country. Triggered by the dismissal of three pilots, this is once again grabbing headlines, ‘breaking news’ across the national media, fuelling talk shows and studio discussions. Visuals of stranded passengers crying and cursing the airline are running across the channels.
Add to all of this the impact of the financial crisis and rising ATF costs that has led to the return of Click to Read More
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